TenderWorld Terms of Service

Last Updated: March 05, 2026

Effective Date: March 05, 2026

These Terms of Service (hereinafter referred to as the "Terms") are entered into between TenderWorld (hereinafter referred to as the "Platform", website: https://www.tenderworld.shop/) and users of the Platform's services (hereinafter referred to as "Users"), aiming to clarify the rights and obligations of both parties in the provision and use of the Platform's services, regulate the Platform's operation and User conduct, and protect the legitimate rights and interests of both parties. These Terms are formulated in accordance with the Civil Code of the People's Republic of China, the E-Commerce Law of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, the Personal Information Protection Law of the People's Republic of China, relevant international practices, and the relevant legal provisions of the destination countries/regions outside China, and shall have legal effect and be binding on both parties.

By accessing, browsing the Platform, registering a Platform account, submitting an order, or using any of the Platform's services including but not limited to product sales, order fulfillment, international logistics and distribution, and after-sales services (hereinafter collectively referred to as the "Platform Services"), the User is deemed to have fully read, understood, and voluntarily accepted all the contents of these Terms, and voluntarily established a legally valid service contract relationship with the Platform. If the User does not agree to any content of these Terms, the User shall immediately terminate access to and use of the Platform and all related services, and shall not conduct any operations related to the Platform Services.

Article 1: Platform Subject and Service Scope

1.1 The operating entity of the Platform is a legally established cross-border e-commerce operator, which has obtained all the necessary legal qualifications for conducting cross-border e-commerce business, strictly performs its cross-border e-commerce operation obligations in accordance with relevant laws and regulations, and is responsible for the operation, maintenance of the Platform and the provision of relevant services.

1.2 The Platform is a cross-border e-commerce platform specifically providing cross-border fashion product display, online transactions, order fulfillment, international logistics and distribution, and supporting after-sales services to users outside China. It is explicitly stated that the Platform shall not provide any form of Platform Services to users within the territory of the People's Republic of China (excluding the Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan Region of China, the same below), including but not limited to all services such as product sales, order acceptance, payment and settlement, logistics and distribution, and after-sales rights protection, nor shall it accept any relevant service requests from within China.

1.3 The Platform does not support any domestic address (including but not limited to domestic residential addresses, office addresses, transit warehouse addresses, collection point addresses, etc.) as the product delivery address, does not accept domestic users to complete account registration, order submission, payment of funds and other operations, and does not perform any order-related obligations for domestic users.

Article 2: User Qualifications and Registration Norms

2.1 The User shall be a natural person, legal person or other organization with full capacity for civil conduct, and its registration address, actual business address (if it is a legal person or other organization), delivery address, payment account opening address and actual consumption scenario shall all be located outside the territory of the People's Republic of China, which shall strictly meet the regional restriction requirements of the Platform Services and have the legal subject qualification to use the Platform Services.

2.2 When registering a Platform account, the User shall truthfully provide true, legal, valid and accurate identity information, contact information, delivery address and other relevant materials, and shall not provide false, forged or invalid information, nor shall the User register an account by using another person's identity information fraudulently. The User warrants that all information provided by it complies with the relevant legal provisions of the destination country/region outside China and the People's Republic of China, and there is no illegal or irregular situation. If the User violates the aforementioned warranty, the User shall bear full legal liability.

Once the account is registered, the right to use it shall be exclusive to the User and shall only be used by the User himself/herself. The User is strictly prohibited from lending, renting, transferring, selling the account or allowing others to use it on his/her behalf. The User shall properly keep the account user name, password, verification code and other account-related information, and shall bear full legal liability for all operations, transactions and related behaviors under the account. The Platform shall not bear any joint and several liability.

2.4 If the User finds that the account has been stolen, information has been leaked or there are abnormal operations, the User shall immediately notify the Platform in writing. The Platform shall take necessary prevention and control measures such as suspending the use of the account and freezing relevant transactions in accordance with the User's application. All losses and legal liabilities caused by the User's improper account management and information leakage shall be borne by the User himself/herself, and the Platform shall not bear any compensation liability.

2.5 If a domestic user uses the Platform Services by evading the Platform's regional restrictions in any way (including but not limited to using overseas proxies, providing false overseas addresses, borrowing other people's overseas identity information for registration, etc.), it shall constitute a serious breach of contract. The Platform has the right to immediately take measures such as warning, restricting account functions, blocking the account, canceling relevant orders, and not refunding the paid funds. All losses and legal liabilities arising therefrom shall be borne by the User himself/herself, and the Platform shall not bear any liability for breach of contract.

Article 3: Order and Transaction Rules

3.1 The User's act of browsing products and submitting orders on the Platform shall be deemed as an offer to the Platform to enter into a sales contract. The Platform's confirmation of the order through the system (including but not limited to sending an order confirmation email, short message, or displaying "Order Confirmed" on the system) shall be deemed as an acceptance of the User's offer. The sales contract between the two parties shall be established and take effect on the date when the Platform confirms the order, and shall be binding on both parties.

3.2 After the order is established, the User shall complete the payment of funds within the agreed time limit in accordance with the amount and payment method displayed on the order checkout page. After the payment is completed, the Platform shall start the order fulfillment process (including product preparation, customs declaration, international logistics and distribution and other related links). If the User fails to complete the payment within the agreed time limit, it shall be deemed as a unilateral breach of contract by the User, and the Platform has the right to unilaterally cancel the order without bearing any liability for breach of contract.

3.3 Product prices, logistics and transportation fees, customs duties, value-added taxes and other related fees shall all be subject to the content displayed on the order checkout page. The Platform has the right to adjust product prices and related fees according to factors such as changes in market conditions, exchange rate adjustments, and changes in relevant overseas policies. The adjusted prices and fees shall not be retroactive to the established orders.

3.4 The Platform shall only perform the product delivery obligation to the legally valid overseas delivery address provided by the User, and shall not provide any relevant supporting services such as domestic delivery, transshipment, warehousing, and collection. If the delivery address provided by the User is a domestic address or an invalid address, the Platform has the right to unilaterally cancel the order and refund the funds paid by the User in accordance with the original payment method, without bearing any additional compensation liability.

3.5 If the order cannot be fulfilled, is delayed in fulfillment or partially fulfilled due to reasons not attributable to the Platform, such as restrictions on policies of the destination country/region outside China, customs clearance requirements, insufficient product inventory, limited logistics capacity, and abnormal risk control detection, the Platform has the right to unilaterally cancel the order, suspend fulfillment, and promptly inform the User of the relevant situation, and at the same time refund the funds paid by the User in accordance with the original payment method, without bearing any liability for breach of contract.

3.6 The User shall ensure that the products purchased by him/her comply with the legal provisions, prohibited and restricted transportation requirements and relevant industry standards of the destination country/region outside China. If the product fails to pass customs clearance, is detained, confiscated or other related losses due to non-compliance with the relevant provisions of the destination, all such losses shall be borne by the User himself/herself. The Platform shall not bear any compensation liability or related coordination obligations.

Article 4: Payment and Settlement Rules

4.1 All transaction payments on the Platform shall be completed through third-party compliant payment institutions. The Platform shall not directly collect or store the User's sensitive payment information such as bank card numbers, payment passwords, and verification codes. The relevant payment information shall be standardized and protected by third-party payment institutions in accordance with their privacy policies and relevant legal provisions. The Platform shall only obtain the payment results fed back by third-party payment institutions for confirming the order status.

4.2 The User shall choose a third-party payment method recognized by the Platform to complete the payment of funds, and ensure that the payment account is legally valid and the source of funds is legal and compliant. All risks, losses and legal liabilities arising from abnormal payment accounts, restricted payment channels, failed payment operations, fraudulent payments, etc., shall be borne by the User himself/herself, and the Platform shall not bear any joint and several liability.

For matters related to order cancellation and refund, the Platform shall refund the funds paid by the User in accordance with the original payment method. The time for the refund to arrive shall be subject to the processing cycle of the third-party payment institution and the relevant bank. The Platform shall not bear the interest and other related losses arising from the delay in refund.

4.4 If the User applies to cancel the order and handle the refund due to his/her own reasons (including but not limited to wrong order, voluntary abandonment of purchase, wrong filling of delivery information, etc.), the User shall submit the application within the time limit specified by the Platform and strictly comply with the Platform's refund policy. If the order has entered the links such as product preparation, customs declaration, and logistics and distribution, the User shall bear the related losses such as the incurred product preparation costs, customs declaration fees, and logistics fees. The Platform has the right to deduct the corresponding fees from the refund amount before handling the refund procedures.

Article 5: Intellectual Property Protection

5.1 All intellectual property rights (including but not limited to copyright, trademark rights, patent rights, trade secrets, etc.) enjoyed by all texts, pictures, trademarks, logos, icons, designs, layouts, data, software, programs and other related contents on the Platform shall be exclusively owned by the Platform and the relevant right holders, and shall be strictly protected by the relevant intellectual property laws and regulations of the People's Republic of China and the destination countries/regions outside China.

5.2 Without the written permission of the Platform and the relevant right holders, the User shall not arbitrarily copy, reprint, tamper with, disseminate, rent, sell, display any relevant contents involving intellectual property rights on the Platform, shall not use them for commercial purposes or other illegal and irregular purposes, and shall not engage in any acts that infringe upon the intellectual property rights of the Platform and the relevant right holders.

5.3 If the User engages in acts of infringing upon the intellectual property rights of the Platform or a third party, the Platform has the right to immediately take measures such as deleting relevant contents, restricting account functions, blocking the account, canceling relevant orders, and claiming compensation for related losses. The User shall bear all losses caused to the Platform and the third party (including but not limited to reasonable expenses such as attorney fees, litigation fees, compensation funds, and rights protection fees).

Article 6: Personal Information Protection

6.1 The Platform's collection, use, storage, sharing, transfer and processing of the User's personal information shall be strictly implemented in accordance with the "TenderWorld Privacy Policy" published on the Platform. The Platform shall perform its personal information protection obligations in accordance with the law, take effective measures to ensure the security of the User's personal information, and prevent information leakage, tampering, abuse and other situations.

6.2 The Platform shall collect the User's personal information in strict accordance with the "principle of minimum necessity", which shall only be used for the purpose of realizing the Platform Services. Without the User's written consent, the User's personal information shall not be used for any purposes unrelated to the Platform Services, nor shall the User's personal information be processed beyond the agreed scope.

The Platform shall take security protection measures such as encrypted storage, firewall protection, data desensitization, and access control for the User's personal information to effectively prevent personal information leakage, tampering and loss. The Platform shall only share the necessary personal information of the User with necessary partners such as logistics service providers and third-party payment institutions, and shall sign data security agreements with the partners to clarify the information protection obligations and liability for breach of contract of the partners, so as to ensure the security of the User's personal information.

6.4 The User has the legal right to access, correct, delete, copy, withdraw consent, cancel the account and other legal rights of personal information in accordance with the provisions of the "TenderWorld Privacy Policy". The Platform shall provide convenient and efficient channels for the User to exercise their rights in accordance with the law and promptly respond to the User's reasonable requests.

Article 7: Rights and Obligations of Both Parties

7.1 Rights and Obligations of the Platform

(1) It has the right to provide the Platform Services in accordance with the provisions of these Terms, revise these Terms and the relevant rules of the Platform in accordance with the needs of business development and compliance requirements, and take corresponding management measures against the User's irregular behaviors to maintain the normal operation order of the Platform;

(2) It shall provide true, legal and effective Platform Services in accordance with the provisions of these Terms and relevant legal provisions, ensure the normal and stable operation of the Platform, promptly handle the User's reasonable inquiries, complaints and after-sales requests, and effectively protect the legitimate rights and interests of the User;

(3) It shall strictly protect the security of the User's personal information in accordance with the law, shall not disclose, tamper with or sell the User's personal information, shall not abuse the User's personal information, and shall not process the User's personal information beyond the agreed scope;

(4) It shall promptly publish relevant information about the Platform Services, revised contents of the Terms, preferential activities and other related matters in a prominent position on the Platform to ensure the User's right to know and right to supervise;

(5) It has the right to refuse to provide any form of Platform Services to domestic users, refuse to handle irregular orders and irregular operations, and take corresponding control measures against acts of evading the Platform's regional restrictions.

7.2 Rights and Obligations of the User

(1) It has the right to use all services provided by the Platform on the premise of complying with the provisions of these Terms and relevant legal provisions, put forward reasonable suggestions on the Platform Services, and complain about and report the irregular behaviors of the Platform;

(2) It shall strictly comply with the provisions of these Terms and the relevant rules of the Platform, strictly abide by the relevant laws and regulations of the People's Republic of China and the destination countries/regions outside China, and shall not engage in any illegal and irregular behaviors that damage the legitimate rights and interests of the Platform or a third party;

(3) It shall truthfully provide true, legal, valid and accurate personal information and order-related information, update the relevant information in a timely manner to ensure the authenticity, effectiveness and legality of the information. If the information changes, it shall notify the Platform in a timely manner;

(4) It shall properly keep the account information, bear full legal liability for all operations, transactions and related behaviors under the account, shall not allow others to use the account, and shall not disclose the account-related information;

(5) It shall bear all expenses (including but not limited to product prices, logistics and transportation fees, customs duties, payment handling fees, etc.) and related risks arising from the use of the Platform Services, and shall not require the Platform to bear the aforementioned expenses and risks;

(6) It shall not use the Platform to engage in acts such as fraud, fake transactions, false transactions, dissemination of illegal and irregular information, and infringement of the legitimate rights and interests of a third party, and shall not evade the Platform's regional restrictions, risk control rules and relevant management requirements.

Article 8: Disclaimer

8.1 If the Platform Services are interrupted, or the order cannot be fulfilled or is delayed in fulfillment due to force majeure (including but not limited to natural disasters such as earthquakes, floods and typhoons, social events such as wars, riots and policy adjustments, and technical events such as network interruptions, hacker attacks and third-party service failures), the Platform shall not bear any liability for breach of contract, but only needs to notify the User in a timely manner and take reasonable measures to try to restore the services and handle the relevant orders after the occurrence of force majeure.

8.2 All losses caused by the User's own reasons (including but not limited to providing false information, wrong delivery address, leakage of account information, operational errors, violation of the legal provisions of the destination country/region, etc.) shall be borne by the User himself/herself. The Platform shall not bear any compensation liability or related remedial obligations.

The Platform makes no express or implied warranty on the timeliness, stability and accuracy of the Platform Services. The Platform shall not bear any compensation liability for the User's losses caused by minor defects or temporary interruptions of the Platform Services, except for those caused by the Platform's intentional or gross negligence.

8.4 The Platform makes no express or implied warranty on the quality, performance, applicability, durability, etc. of the products. The product quality shall be subject to the description displayed on the Platform and the standards provided by the supplier. For disputes arising from product quality problems, the User may handle them in accordance with the Platform's after-sales policy. The Platform shall only provide necessary assistance and shall not directly bear the compensation liability related to product quality.

8.5 All related losses such as order delay, detention, confiscation, etc. caused by adjustments to the customs clearance policies, tax policies, prohibited and restricted transportation policies, etc. of the destination country/region outside China shall be borne by the User himself/herself. The Platform shall not bear any compensation liability or related coordination obligations.

8.6 The Platform makes no warranty on the service quality and safety of third-party services (including but not limited to third-party payment, international logistics, product suppliers, etc.). For the User's losses caused by third-party services, the User shall negotiate and resolve them with the third party on his/her own. The Platform shall not bear any compensation liability or participate in the handling of relevant disputes.

Article 9: Liability for Breach of Contract

9.1 If the User violates any provision of these Terms, it shall constitute a breach of contract. The Platform has the right to take measures such as warning, restricting account functions, blocking the account, canceling relevant orders, not refunding the paid funds, and claiming compensation for related losses according to the severity of the breach of contract. The User shall bear all losses caused to the Platform (including but not limited to reasonable expenses such as attorney fees, litigation fees, compensation funds, rights protection fees, and operation losses).

9.2 If the User engages in serious breach of contract behaviors such as fraud, false transactions, infringement of intellectual property rights, and evasion of the Platform's regional restrictions, the Platform has the right to pursue the User's legal liability in accordance with the law. If the circumstances are serious, the Platform shall report to the relevant judicial organs and regulatory authorities and transfer the relevant clues.

9.3 If the Platform violates the provisions of these Terms and fails to perform the corresponding obligations, causing legitimate losses to the User, the Platform shall bear the corresponding compensation liability, but the compensation amount shall not exceed the order amount paid by the User, excluding the User's indirect losses, expected benefits and other non-direct losses.

Article 10: Revision and Effectiveness of the Terms

10.1 The Platform has the right to revise these Terms irregularly in accordance with the relevant legal provisions of the People's Republic of China, the relevant legal provisions of the destination countries/regions outside China, the needs of business development and compliance requirements. The revised content of the Terms shall be more in line with the compliance requirements and the actual operation of the Platform.

10.2 After the revision of these Terms, the Platform shall publish the revised full content in a prominent position on the homepage of the Platform for a period of not less than 7 natural days. After the expiration of the publication period, the revised Terms shall take effect formally and replace the original content of the Terms.

10.3 If the User continues to use the Platform Services after the revised Terms take effect, the User is deemed to have fully read, understood and voluntarily accepted all the contents of the revised Terms, and the revised Terms shall be binding on both parties. If the User does not agree to the revised Terms, the User shall immediately terminate the use of the Platform and all related services, and the service contract relationship between the two parties shall terminate from the date when the User stops using the Platform.

10.4 After these Terms take effect, they shall replace all oral or written agreements reached between the two parties on the Platform Services before. If there is any inconsistency between these Terms and other rules of the Platform (such as the Privacy Policy, after-sales policy, etc.), these Terms shall prevail. For matters not covered by these Terms, they shall be implemented in accordance with the relevant rules of the Platform and the relevant laws and regulations.

Article 11: Applicable Law and Dispute Resolution

11.1 The conclusion, performance, interpretation and dispute resolution of these Terms shall all be governed by the laws of the People's Republic of China (excluding conflict of laws rules). If there is no relevant provision in the laws of the People's Republic of China, international practices may be referred to.

11.2 Any dispute arising from these Terms shall first be resolved through friendly negotiation between the two parties. If the negotiation fails, either party has the right to file a lawsuit with the people's court with jurisdiction at the place where the Platform's operating entity is located and resolve it through judicial channels.

During the dispute resolution period, except for the disputed matters, both parties shall continue to perform other provisions of these Terms and shall not unilaterally terminate the performance of relevant obligations due to the dispute.

Article 12: Other Provisions

12.1 These Terms constitute a complete legal agreement between the Platform and the User on the Platform Services. Both parties shall strictly abide by them and fully perform their respective rights and obligations.

12.2 If any clause of these Terms is determined to be invalid, revocable or unenforceable by a competent authority, it shall not affect the validity of other clauses of these Terms. The other clauses shall still continue to be performed, and both parties shall negotiate and determine alternative clauses in accordance with the principle of fairness.

Any communication and notification between the User and the Platform may be delivered through the Platform announcement, email, short message and other methods recognized by both parties. The delivery shall be deemed effective, and both parties shall confirm and perform the relevant obligations.

The Platform's customer service email is: qiyue@zhiyutrade.com.cn. The User may consult relevant matters, submit complaint requests and feedback relevant problems through this email. The Platform shall respond within 3 working days and give a clear handling result within 15 working days.

12.5 These Terms shall take effect formally on March 05, 2026 and shall remain in effect until the Platform terminates its operation. When the Platform terminates its operation, it shall publish a notice in a prominent position on the Platform in advance and handle the relevant follow-up matters in accordance with the law.

Operated by TenderWorld

March 05, 2026