TenderWorld Privacy Policy
TenderWorld Privacy Policy
Last Updated: March 05, 2026
Effective Date: March 05, 2026
TenderWorld (“we”, “us”, “our”) is an e-commerce platform focusing on cross-border fashion products. We understand the importance of personal information protection. To protect your personal information security and legitimate rights, we have formulated this Privacy Policy in accordance with the Personal Information Protection Law of the People’s Republic of China, E-Commerce Law of the People’s Republic of China, Cybersecurity Law, General Data Protection Regulation (GDPR), and other applicable laws and international practices. This policy explains how we collect, use, store, protect, share, transfer, and process your personal information, as well as your rights.
By accessing, browsing the TenderWorld website (https://www.tenderworld.shop/), or using our product sales, order delivery, after-sales service, and other related services (the “Services”), you confirm that you have fully read, understood, and agreed to all contents of this Privacy Policy. If you do not agree, please do not use the Services. We may update this policy irregularly as required by laws or business development. The updated policy will be posted on a prominent position of the website and will take effect after the publication period. Your continued use of the Services will be deemed as acceptance of the updated policy.
1. Personal Information We Collect
We collect only necessary personal information to provide core functions of the Services.
1.1 Account Registration and Login Information
When you register a TenderWorld account, you need to provide your email address and password. We verify your identity via email verification code. If you log in through a third-party account, we may obtain public information such as nickname and avatar only for login and account binding, without accessing any private information.
1.2 Order and Transaction Information
When you place an order, we collect recipient name, phone number, shipping address (including international delivery address), order number, product name, quantity, payment amount, payment method, order time, and logistics information. Such information is used only to fulfill the transaction.
1.3 Payment-Related Information
Payments are processed through third-party payment platforms (such as international credit card institutions, PayPal, etc.). We do not directly collect sensitive payment information including bank card numbers, passwords, or verification codes. We only receive payment results and transaction IDs to confirm order status.
1.4 Customer Service and After-Sales Information
When you contact us via support email (qiyue@zhiyutrade.com.cn) or online customer service for inquiries, returns, refunds, or complaints, we may collect your account information, order details, issue descriptions, and supporting materials to resolve your requests.
1.5 Website Access and Usage Information
When you browse our website, we automatically collect non-identifiable information including device model, operating system, browser type, IP address, access time, pages viewed, click records, and network carrier through cookies and server logs. Such information is anonymized and aggregated for website optimization, experience improvement, traffic analysis, and troubleshooting.
1.6 Other Voluntarily Provided Information
If you participate in marketing activities (promotions, surveys, etc.), you may voluntarily provide your name, contact information, and shipping address for event execution and reward delivery. If you subscribe to updates, we may send notifications about new products and promotions. You may unsubscribe at any time.
2. Purposes of Using Personal Information
We use your personal information only for the following lawful purposes:
- Complete account registration, login, and security management
- Process payments, cross-border delivery, and logistics tracking
- Provide customer service, returns, refunds, and after-sales support
- Optimize website design, user experience, and service quality
- Send product updates, promotions, and announcements (you may opt out)
- Conduct marketing activities and personalized recommendations (you may disable)
- Detect and prevent fraud, account theft, and malicious attacks
- Comply with legal requirements and judicial or administrative requests
- Other purposes stated in this policy or agreed by you
3. Storage of Personal Information
3.1 Storage Location
Your personal information is stored on secure cloud servers within the People’s Republic of China. For cross-border delivery and payment, we may transfer necessary information to overseas partners (international logistics, payment providers) with encryption, anonymization, and legal safeguards.
3.2 Storage Period
We retain information only for the minimum necessary period:
- Account information: retained until account cancellation (deleted or anonymized within 15 working days after cancellation)
- Order records: retained for 3 years after completion
- Customer service records: retained for 1 year after case closure
- Access logs: retained for 6 months
- Marketing information: retained for 6 months after activity ends
Expired information will be deleted, anonymized, or de-identified.
3.3 Security Measures
We adopt industry-standard security measures including encryption, firewalls, access control, and secure data centers to protect your information from unauthorized access, disclosure, alteration, or damage.
4. Sharing, Transfer, and Disclosure
4.1 Sharing
We do not sell or rent your personal information to third parties. We may share necessary information only in the following situations:
- With logistics providers for delivery
- With payment platforms for transaction processing
- With after-sales service providers for warranty and support
- With technical service providers using only anonymized data
- When required by laws, regulations, or legal processes
- To protect legitimate rights and safety in emergencies
4.2 Transfer
We will not transfer your personal information except for corporate restructuring (merger, division, dissolution, bankruptcy) or with your explicit written consent.
4.3 Public Disclosure
We do not publicly disclose your personal information except with your explicit consent or as required by law.
5. Your Rights
You may exercise the following rights by contacting our support email:
5.1 Right to Access
You may access your account and order information.
5.2 Right to Correction
You may correct inaccurate or incomplete information. We will respond within 3 working days.
5.3 Right to Deletion
You may request deletion of your information in accordance with applicable laws. We will complete deletion within 15 working days.
5.4 Right to Withdraw Consent
You may withdraw your consent to data processing at any time.
5.5 Right to Data Portability
You may request a copy of your personal data in readable format. We will respond within 5 working days.
5.6 Right to Account Cancellation
You may cancel your account at any time. After cancellation, your information will be deleted or anonymized within 15 working days.
5.7 Right to Disable Personalized Recommendations
You may disable personalized product and promotion recommendations.
5.8 How to Exercise Rights
To exercise your rights, contact us at:
qiyue@zhiyutrade.com.cn
6. Use of Cookies
We use cookies to improve user experience. You may accept, reject, or delete cookies through browser settings. Disabling cookies may affect partial functions but not core services.
7. Protection of Minors’ Information
Our Services are intended for adults. We do not knowingly collect information from minors. If a minor provides information without parental consent, guardians may contact us for deletion.
8. Third-Party Links and Services
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. Please review their policies before use.
9. Updates to the Privacy Policy
We may revise this policy irregularly. Revised versions will be posted prominently for at least 7 natural days before taking effect.
10. Dispute Resolution and Contact
10.1 Dispute Resolution
If you have any disputes regarding this policy, you may first contact us for resolution. If unresolved, you may submit a dispute to the people’s court of our domicile or relevant regulatory authority.
10.2 Contact Information
For inquiries, complaints, or rights requests:
Support Email: qiyue@zhiyutrade.com.cn
Response Time: General inquiries within 3 working days; complaints and rights requests within 15 working days.
Operated by TenderWorld
March 05, 2026